Keep your business moving. We keep your IT working.
Reliable AMC support for laptops, desktops, printers and workplace IT — with preventive care, faster response and measurable service.
One accountable partner for business continuity
Skypro combines field capability, preventive maintenance and measurable governance under a single contract.
Failure → downtime → escalation → unplanned cost
Reactive support only starts after the disruption has already happened.
Prevent → respond → resolve → report
Planned support improves uptime, control, visibility and confidence.
Device and printer support
Hardware, operating system, peripherals, printer connectivity and scheduled preventive maintenance across a multi-brand estate.
Connectivity and governance
Basic LAN and Wi-Fi support, ticket ageing, SLA visibility, monthly MIS and practical recommendations for the estate.
Sectors we serve: banking and finance, insurance, schools and institutions, manufacturing, healthcare, SMEs, IT companies and startups.
Choose the right coverage. Scale with confidence.
Clear packages, volume tariffs, defined inclusions and optional enhanced services.
- Remote helpdesk and diagnosis
- Two preventive cycles a year
- Device-health summary
- Basic printer and LAN support
- Everything in Core Care
- Quarterly preventive maintenance
- Pooled onsite visits on fair use
- Monthly MIS and a named coordinator
- Asset inventory assistance
- Everything in Business Care
- Priority escalation
- Quarterly health reviews
- OEM and vendor coordination
Volume rate card
Illustrative value: 50 assets ₹11,450 per month | 100 assets ₹21,900 per month | 250 assets ₹49,750 per month. *Prices exclude GST and assume a minimum of 25 assets.
Service coverage at a glance
Coverage applies to the signed asset inventory, agreed geography, business hours and the final SLA.
| Service feature | Core Care ₹199 | Business Care ₹299 | Care+ ₹419 |
|---|---|---|---|
| Remote technical support | Included | Included | Included |
| Hardware, OS and driver diagnosis | Included | Included | Included |
| Preventive maintenance | 2 cycles / year | Quarterly | Quarterly + review |
| Onsite break-fix support | Add-on / pooled | Fair-use pooled | Priority |
| Printer plus basic LAN and Wi-Fi | Basic | Included | Included |
| Asset inventory assistance | — | Included | Included |
| Monthly MIS and coordinator | — | Included | Included |
| OEM and vendor coordination | — | — | Included |
Laptops and desktops; workstations; monitors and docks; hardware diagnosis; OS, driver and boot support; printer and peripheral connectivity; basic LAN and Wi-Fi troubleshooting. Basic RAM, SSD or HDD, battery, adapter, boot, performance and connectivity checks are included as per plan.
Replacement parts; batteries and storage; displays and motherboards; toner, ink and drums; licensed software and data recovery; physical or liquid damage; board repair; cabling and projects; remote or after-hours work.
Every call has an owner
A traceable delivery process supported by practical commercial controls, so nothing depends on who happened to pick up the phone.
Log
Every request is recorded as a traceable ticket with a named owner and a timestamp.
Diagnose
The engineer inspects, tests and confirms the fault before any part or visit is committed.
Resolve
The fix is completed and verified with the user, not simply marked closed at our end.
Report
Closure details are shared and rolled into the monthly MIS for your review.
Monthly visibility
Tickets opened and closed, pending ageing, repeat issues, asset-health risks, an SLA view, and recommended next actions. Response targets depend on the plan, business hours, location, access, parts availability and severity.
Commercial terms
Stated up front, so there are no surprises at renewal or at the first invoice.
Contract and billing
Twelve-month term unless otherwise agreed, billed annually in advance. GST additional. Minimum 25 assets.
Asset eligibility
Signed inventory of model, serial number and location. Older or already-faulty assets may require a survey first.
Visits and hours
Business hours follow the agreed SLA. One visit means one engineer attending one site for up to four hours.
Spares and data
Parts, consumables and licences are chargeable after approval. The customer remains responsible for backups.
Change control
Damage, surge, misuse, board repair, cabling, projects and after-hours work require prior approval.
Customer responsibilities
Site access, contacts, connectivity, credentials, licensed software and timely approvals.
Protect productivity. Control support costs.
Send us your asset list and locations. We will return a costed AMC proposal with plan recommendation, SLA and inclusions.